Terms & Conditions
TERMS & CONDITIONS
DETAILED DESCRIPTION OF GOOD AND / OR SERVICES
IS Motorsport is a business in the Automotive industry that markets a wide range of aftermarket car accessories, lamps, performance parts, car audio, alloy mag wheels and replacement parts. By undertaking to purchase any product from IS Motorsport the customer must abide by the terms and conditions listed herein.
Subject to availability and receipt of payment, requests will be processed and shipped usually within 3 to 7 working days and delivery confirmed by way of booking [Number / Voucher / ID etc]. This time frame could change without notice, however should there be any unfortunate delays, you will be notified. Should a product be out of stock, you will be notified and offered a suitable replacement, an option to wait a few more days or a complete refund. Customers can opt to collect orders from our Durban store. Collection can only be made during normal trading hours, once we have prepared your order.
FREE SHIIPING ITEMS
Items that are advertised as FREE SHIPPING will be available for a limited period only & will be clearly stated on our website. Terms & Conditions apply on such items and are subject to change without notice. Quantities of these items will also be limited and we reserve the right to stop/pause this offer should stocks be depleted before the end of the promotional date. Full Refunds will be issued on paid up orders if the item is sold out. FREE SHIPPING will be subjected to deliveries to main provincial city centres only & excludes outlying areas not serviced by our nominated courier service provider. FREE SHIPPING orders will be processed and shipped out within 7-10 days after payment has been confirmed into our company bank account. Should a correctly supplied product be returned, there will be a 10% handling fee and the customer will also bear the shipping costs of returning the product back to us. By purchasing the FREE SHIPPING item you abide by the rules & regulations listed herein.
Return and Refunds Policy
The provision of goods and services by IS Motorsport is subject to availability. In cases of refunds, IS Motorsport will refund the client in full within 14 days. Please note that there is a credit refund process in order to for us to issue a refund. Please do not contact us frequently to speed up the refund policy as we have to follow procedure which could take up to 14 days. Cancellation of correctly supplied orders which will attract a 10% administration fee as well shipping costs to return the product/s.
Radio's, Dvd Players & Amplifiers - These carry a supplier backed repair-warranty, Of 6 months, Equalizers & Crossovers carry a supplier back warranty of 6-months, while we do not swop out any faulty units, IS Motorsport will send the unit to the specific manufacturer for a warranty claim, this normally takes approximately 10 to 21 working days. Speakers & Subwoofers DO NOT have any warranty, unless specifically stated on the product description. All Speakers & Subwoofers are tested instore before they leave our physical store or are shipped out for online customers. All Audio items must be installed/fitted by an approved fitment centre or qualified fitment professional. Approved fitment receipt are required for warranty claims. Failure to comply with this will void all warranties on such products.
IS Motorsport undertakes to supply all products in good faith. If a product is sold and it is not suitable or incorrect for the vehicle intended, we will gladly refund and or return the product in question. However, correctly supplied products will incur a 10% service fee should the product be returned for whatever reason. All correctly supplied products returned for refunds, must be received by us in the original condition together with the original packaging that it was supplied as well as proof of purchase. Further, all courier/shipping charges for returns on correctly supplied products will be carried by the buyer. IS Motorsport will not be liable for any courier costs as a result of returns on correctly supplied products.
For In-store purchases, it is mandatory for all goods to be checked by the customer BEFORE leaving the store as we will not held responsible for any claims on goods that have been checked / tested after it has left the store. Responsibility of ALL products pass onto the customer once it leaves our store.
LAMPS/LIGHTING & BULBS
These products DONOT carry any warranties once tested instore and the product leaves our store. We recommend that these products be installed by a professional fitter. IS Motorsport will however honour any Warranty/Guarantee for these products should they be fitted by ourselves/instore or in our fitment centre.
There is absolutely NO Guarantee/Warranty on any chrome or chrome plated products.
SPOILERS & BODY KITS
IS Motorsport endevours to supply products that fit correctly on the vehicle it is intended for. This applies to ALL Spoilers, Bumpers and Body kits. It is the responsibility of the customer to “trial fit” any of these products BEFORE it is spray painted and/or installed. IS Motorsport will not be held responsible for any painting/labour costs directly or indirectly incurred by the customer. We strongly suggest an authorized panel beater be used for the installation of these products.
Note: All our products are fiberglass unless otherwise stated in the product description.